Shipping Policy

Shipping policy

How long does it take to process my order?

We make every effort to fulfill orders as quickly as possible. Understand we are a duo of humans, working with human hands, and human brains. We aren't perfect. Each item takes varying times, materials, and effort to create. Please allow 1-2 weeks for processing.

Where do you ship?

We ship Spicy Dodo products both domestically and to a select number of international destinations. Shipping times depend on your location. If you live down the street from us in Texas, you'll get it faster than if you live in Hawaii. The USPS site quotes, but does not guarantee, 2-8 business days for domestic delivery. International shipping is longer.

International Customs

Our products ship directly from us in Texas.. You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence. 

Spicy Dodo is not responsible for any packages held by international customs agencies and it is not the responsibility of Spicy Dodo to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.

For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Spicy Dodo is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.

If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.

If it is a custom piece and it is returned to us, you should contact us immediately to arrange reshipping as custom orders are final sale and we cannot refund you for the purchase.

Should Spicy Dodo mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.

As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Spicy Dodo is not responsible for any additional fees that may incur in order to reroute or reship the package.